1. Order Cancellation
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Customers may cancel orders within [e.g., 2 hours] of placement, before items dispatch. Cancelled orders receive full refund within [e.g., 5–7 business days].
2. Returns & Refunds
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Due to hygiene/safety considerations, opened or used items (e.g., powder packets, soaps) cannot be returned.
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If items are defective or damaged upon delivery, notify us within [e.g., 3 days] with image proof to qualify for a refund or replacement.
3. Refund Processing
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Approved refunds are processed via original payment method within [e.g., 7–10 business days].
4. Policy Exceptions
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No refunds for change of mind post-delivery unless product is faulty or incorrect.